For ages 21+ only

Responsible Gaming at ci77 — Your safety is our priority

ci77 believes that entertainment should be safe and controlled. Our responsible gaming policy helps you play within healthy limits and get support when you need it.

What is Responsible Gaming and why does it matter?

Online betting and casino games can be an enjoyable experience — but only when done the right way and within your own means. At ci77, we want every player to have fun and never face harmful consequences.

Responsible gaming means deciding in advance how much time and money you will spend, accepting the possibility of losses as normal, and never treating gambling as a source of income. ci77 provides various tools and support to help you follow these principles.

Please note: Online betting and casino games are only for people aged 21 and above. Use of this platform by minors is strictly prohibited.

Gambling is entertainment — not an investment. Always play with money that, if lost, will have no impact on your daily life.

Our Commitment

  • Strict age verification for 21+
  • Personal deposit limit settings
  • Self-exclusion option
  • Time-out feature
  • 24/7 support in Bengali
  • Safe and secure account management

Our Protection Tools

The following tools are available directly from your account settings to keep ci77 players safe.

Deposit Limit Setting

Set how much you will deposit per day, per week, or per month in advance. Once a limit is set it takes effect immediately; to increase a limit you must wait at least 24 hours.

Time-Out

Need a temporary break? Activate a 24-hour, 7-day, or 30-day time-out from your account settings. Login and betting will be fully suspended during this period.

Self-Exclusion

If you want to stay away from gaming for an extended period, apply for self-exclusion — for 6 months, 1 year, or permanently. Once active, the account cannot be reactivated before the specified period ends.

Betting History Review

View your deposit, withdrawal, and betting history at any time from your account panel. Analyse your spending patterns and adjust your limits as needed.

24/7 Support Service

If you have any concerns or issues related to gambling, our Bengali-speaking support team is always ready to help. Reach us via live chat or email — without judgement and with full confidentiality.

Age Verification

Age verification is mandatory when registering at ci77. Users under 21 are not permitted to create an account or play any games. Suspicious accounts may be subject to verification at any time.

How to Set Your Limits

Using the protection tools at ci77 is straightforward. Follow the steps below:

1

Log in to your account

Access your ci77 account and click the account icon at the top right.

2

Open the "Responsible Gaming" menu

Find the "Responsible Gaming" section within your account settings and enter it.

3

Choose a tool

Select the option that suits your needs — deposit limit, time-out, or self-exclusion.

4

Confirm and save

After setting your limit you will receive a confirmation message. It will take effect immediately.

5

Contact support if you need help

If you run into any issues, chat with us via live chat — we are always here for you.

Build Healthy Betting Habits

A few simple habits can keep your gaming experience enjoyable when playing responsibly:

  • Set a budget before you play and do not go beyond that limit.
  • Avoid the temptation to bet more to recover lost money — this is dangerous.
  • Play for a set amount of time; take a break once that time is up.
  • Stay away from betting when you are stressed, anxious, or angry.
  • Do not play if you are under the influence of alcohol or any other substance.
  • Prioritise spending time with family and friends over betting.
  • Winning is a bonus — not the goal. Keep entertainment as your main purpose.
  • Review your betting history regularly.

Assess Yourself

Ask yourself the questions below. If your answer to more than one is "yes", consider seeking professional help or support.

01
Do you feel the urge to bet more to make up for losses?
02
Is spending too much time on betting causing problems with your family or work?
03
Are you repeatedly spending more than your set budget?
04
Do you feel uncomfortable, anxious, or angry when asked to stop playing?
05
Are you borrowing money or dipping into savings to fund your betting?
06
Are you hiding your betting habits from family or friends?

If any of the questions above feel like a "yes", please contact our support team or consider the self-exclusion option. Seeking help takes courage.

Protection of Minors

ci77 firmly believes that online gambling is for adults only. Age is verified at the point of registration on our platform — no user under 21 can open an account or play any games.

If there are children or teenagers in your home, make sure they cannot access your ci77 account or device.

  • Use a strong password and do not share it with anyone.
  • Always log out after use.
  • Use a PIN or password lock on your device.
  • Have an open conversation with children about the risks of online betting.

Self-Exclusion — Learn More

Self-exclusion is an option through which you can voluntarily restrict yourself from all ci77 services — for a set period or permanently.

While self-exclusion is active, no new bets, deposits, or live casino sessions will be possible. It cannot be cancelled before the exclusion period ends.

Important: Once a self-exclusion request is submitted it takes effect immediately. Requests to reactivate the account before the set period ends will not be accepted.

To apply for self-exclusion, contact our support team directly via live chat or email us at [email protected].

Deposit and Withdrawal Limits

ci77 follows a transparent financial policy. The platform's set limits are listed below.

Minimum Deposit

৳300

Applicable for bKash, Nagad, Rocket, Upay, and bank transfer.

Minimum Withdrawal

৳500

Withdrawals are generally completed within 5-30 minutes.

Personal Limit

Set it yourself

Set your daily, weekly, or monthly deposit limit from your account settings.

Limit Change

24 hours

Lowering a limit is immediate; increasing one requires a wait of at least 24 hours.

Need help? We're here

Gambling can sometimes get out of control — and admitting that is not weakness, it is courage. ci77 is committed to always being by your side.

If you feel that betting is having a negative impact on your life, please reach out to us through any of the options below — without judgement and with complete confidentiality:

Live Chat Support

Bengali support is available 24/7. Log in to your account and click the "Live Chat" button. Our trained team will help you use the responsible gaming tools.

Email Support

Send your concerns or requests to [email protected]. We will do our best to respond as quickly as possible.

Core Principles of Responsible Gaming

At ci77, we strictly follow the principles below:

  • Transparency: Every bonus, condition, and fee is communicated clearly.
  • Fair Play: All games use fair and tested random number generators.
  • Data Protection: Your personal and financial information is kept secure through SSL encryption.
  • Advertising Policy: We do not run any advertisements targeting minors.
  • Accessibility of Support: Responsible gaming tools are easy to find and free to use.
  • Confidentiality: All conversations with support remain completely confidential.

Play Responsibly, Enjoy with Peace of Mind

Enjoy entertainment at ci77 — cricket betting, slots, or live casino, all with responsibility. If you have any questions, check our FAQ.

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Frequently Asked Questions

The most frequently asked questions about responsible gaming are answered here.

No, all responsible gaming tools at ci77 — such as setting deposit limits, time-outs, and self-exclusion — are completely free. You can access them at any time from your account settings.

No, your remaining account balance stays safe when self-exclusion is active. Once the exclusion period ends, you can begin the withdrawal process. However, no bets or deposits are possible while the exclusion is in effect.

At ci77, you can take a time-out for 24 hours, 7 days, or 30 days. Your account is reactivated automatically once the time-out ends, but it cannot be cancelled before the period is up.

No. ci77's services are only for people aged 21 and above. Being 18 does not grant access — this is a strict policy of our platform and it is not subject to change.

Yes, lowering your deposit limit takes effect immediately. However, to increase a limit you must wait at least 24 hours — this is a deliberate protective measure to prevent rushed top-ups.

Yes, our support team works with complete confidentiality. Whatever you ask about responsible gaming, or any self-exclusion request you make, is never shared with third parties.