ci77 Terms and Conditions

Requirements for Registration

To open an account on ci77, all of the following conditions must be met:

• The applicant must be 21 years of age or older — this service is for 21+ users only.
• You must be a resident of Bangladesh or a Bangladeshi national.
• You must provide accurate and truthful information during registration — providing false information will result in account cancellation.
• Each person may open only one account; multiple accounts by the same person are strictly prohibited.
• You must register under your own name — accounts cannot be opened under another person's name or a pseudonym.

Identity Verification (KYC)

ci77 may at any time request a copy of your National ID (NID), birth registration certificate, or passport for identity verification. Withdrawals may be delayed until verification is complete. All collected information is stored with the highest level of security.

Login and Security

It is your responsibility to keep your account password completely confidential. Never share your login details with anyone. If you notice any suspicious activity, notify our support team immediately.

• Keep your password strong — use letters, numbers, and special characters.
• If you log in on a public device, log out of your account after use.
• You are responsible for any unauthorized access to your account.

Updating Account Information

If any information provided at registration changes (such as your phone number or email), notify our support team immediately. ci77 will not be held responsible for transaction issues caused by incorrect information.

Deposit Rules

ci77 currently accepts deposits through the following methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

• Deposited funds are generally credited to your account within a few minutes.
• Only deposit from a payment account registered in your own name.
• Using a third-party payment account is prohibited.
• No additional fees apply for deposits.

Withdrawal Rules

The minimum withdrawal limit is ৳500. After successful verification, withdrawals are generally processed within 5 to 30 minutes.

• Withdrawal requests will only be accepted from verified accounts.
• Withdrawals may be temporarily held if bonus wagering requirements have not been met.
• Try to withdraw using the same method you used to deposit — withdrawals via a different method may require additional verification.
• ci77 will not be held responsible for withdrawal delays caused by bank holidays or technical issues.

Welcome Bonus

New members at ci77 will receive a 100% bonus on their first deposit, up to ৳5,000. A 25x wagering requirement applies to this bonus.

• To withdraw the bonus amount, you must wager 25 times the total of your original deposit and bonus.
• Each member may receive the welcome bonus only once.
• The validity period for using a bonus is limited to a set time from the date it is issued — contact our support team for details.
• ci77 may investigate at any time to ensure fair use of bonuses.

VIP and Cashback Program

ci77 has three VIP levels — Bronze, Silver, and Gold. By playing regularly, you can gradually advance to higher levels.

• Bronze level: up to 0.3% cashback per week.
• Silver level: up to 0.5% cashback per week.
• Gold level: up to 0.8% cashback per week.
• Cashback is automatically credited to your account every week.
• If evidence of misuse of any promotional benefit is found, the account will be suspended.

General Promotion Terms

All promotions and offers are subject to the following general rules:

• Each promotion has its own terms and validity period — read the details before accepting an offer.
• Multiple bonuses cannot be applied at the same time unless stated otherwise.
• ci77 reserves the right to modify or cancel any promotion at any time.

Sports Betting

ci77 offers betting on cricket, football, kabaddi, and various other sports. Once a bet is placed, it is considered final and cannot be changed before the result is announced.

• Bets are settled based on official results.
• If an event is cancelled or incomplete, the bet is considered void and the funds are returned.
• ci77 reserves the right to cancel any bet where incorrect odds were displayed due to a technical error.
• ci77 is not responsible for internet delays during live betting.

Casino and Slot Games

All casino and slot games on ci77 are operated by accredited game providers (including Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and more). Certified Random Number Generators (RNG) are used to ensure fair results in every game.

• Game results are entirely random and not predetermined.
• If a connection is lost during a game, the round may resume from where it left off.
• Game rules and payouts can be viewed in detail within each respective game.

Strictly Prohibited Actions

Any of the following activities are strictly prohibited and will result in permanent account closure if detected:

• Playing games or placing bets using bots, scripts, or automated software.
• Opening multiple accounts to misuse bonus benefits.
• Using ci77 for money laundering or processing illegal funds.
• Exploiting vulnerabilities in games or the betting system.
• Threatening other users or addressing support staff with abusive language.
• Opening or operating an account using a false identity.
• Playing games on behalf of a minor or using a minor's device.

Data Collection and Use

ci77 collects and securely stores users' personal information. To view our full privacy policy, visit the Privacy Policy page.

• All transactions and personal data are protected by SSL encryption.
• Your information is not sold or shared with third parties.
• Data may be analyzed to improve services and prevent fraud.

Healthy Gaming Habits

ci77 believes in responsible gaming. We advise all members to follow these guidelines:

• Play for entertainment only — do not treat it as a source of income.
• Set a budget within your means and stick to it.
• Do not place increasingly larger bets in desperation to recover losses.
• If gaming appears to be affecting your daily life or relationships, take a break.

For more information, read our Responsible Gaming page. If you need assistance, contact us via live chat.

Self-Exclusion and Limit Setting

If any member wishes to set a deposit limit or enable self-exclusion on their account, please contact our 24/7 live chat support in Bengali. We are always ready to assist you.

ci77's Rights

ci77 may suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If evidence of fraudulent activity is found.
• If money laundering or other illegal activity is suspected.
• If identity verification fails or false information is provided.
• If evidence is found that a minor is operating the account.

User Rights

You can close your ci77 account at any time. To do so, submit a request via live chat. If there is any settleable balance at the time of closure, it will be refunded subject to verification.

ci77's Limitation of Liability

ci77 accepts no liability in the following cases:

• If a game or bet is affected by internet disconnection or third-party technical failure.
• If financial loss results from unauthorized access to an account where the user's negligence is established.
• If service is disrupted due to natural disasters, government regulations, or other force majeure events.
• Any financial loss arising from a user's gaming activity — betting and gambling always carry financial risk.

How to File a Complaint

If you have a grievance or complaint, please first contact us in Bengali via our 24/7 live chat. Our support team will work to resolve the issue promptly.

• When filing a complaint, please include your account ID, the date of the incident, and a detailed description.
• If the issue is not resolved via live chat, contact us by email: [email protected]
• After a complaint is filed, an initial response will be provided within a maximum number of business days.
• ci77's final decision is binding.

Policy on Updates and Changes

ci77 reserves the right to change, revise, or update these terms and conditions at any time. For significant changes, members will be notified via email or a notice on the site.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If you do not agree to the new terms, you may request to close your account.
• The date of the most recent update will always be noted on this page.

Contact & Support

For any questions or clarifications regarding these terms and conditions, please contact us:

• Live Chat: 24 hours a day, 7 days a week — direct support in Bengali.
• Email: [email protected]