ci77 Privacy Policy
How your personal information is collected, stored, and protected — ci77's full privacy policy is described in detail here.
Welcome to ci77. This Privacy Policy ("Policy") explains what personal information we collect from you when you use the ci77 platform, how we use that information, and what steps we take to protect your privacy. By using ci77's website or services, you are agreeing to the terms of this Policy. Please read this Policy carefully.
ci77 operates as a safe and reliable platform for online entertainment and betting enthusiasts in Bangladesh. We believe that your privacy is a fundamental right and we are committed to protecting that right.
1. Information We Collect
In the process of registering and using services on the ci77 platform, we may collect the following types of information:
1.1 Information You Provide Directly
When you create an account on ci77 or use our services, the information you provide to us yourself:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Documents applicable for identity verification (national ID or passport details)
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
- Information provided when contacting us via live chat or email
1.2 Automatically Collected Information
When you use ci77, the following information may be collected automatically:
- IP address and device identifier information
- Browser type and operating system details
- Pages visited, click history, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and betting activity logs
1.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes receive information from approved third-party service providers. Any information received from third parties is protected under this Privacy Policy.
2. Purpose of Using Information
ci77 uses collected information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To manage betting, gaming, and financial transactions.
- Customer Support: To resolve your questions or complaints.
- Security: To prevent fraud, money laundering, and illegal activities.
- Age Verification: To ensure services are provided only to users aged 21 and above.
- Responsible Gaming: To identify problematic gaming behavior and provide support.
- Marketing and Communications: To send relevant offers and updates based on your consent.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To improve the user experience and develop new features.
3. Data Storage and Security
The security of your personal information is our highest priority. ci77 applies the following security measures:
All data transfers on the ci77 website are secured through SSL (Secure Socket Layer) encryption. No one can read your information while it is being sent over the internet.
Your information is stored on secure and encrypted servers. Firewalls and access control systems are used to prevent unauthorized access.
Only authorized staff can access your information, and they are required to follow strict confidentiality terms. Logs are kept of all access.
The security of our systems is regularly reviewed and tested to keep your information protected from new threats.
Information is generally retained for as long as necessary based on legal, regulatory, and business requirements. Even after an account is closed or becomes inactive, information may be kept for a specified period to meet legal obligations.
4. Sharing Information with Third Parties
ci77 never sells your personal information. However, information may be shared with third parties in the following circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions.
- Identity Verification Services: Information may be shared with approved verification agencies to complete the KYC (Know Your Customer) process.
- Technology Service Providers: With technology partners who assist in operating our platform, who are bound by strict confidentiality agreements.
- Law Enforcement Agencies: Required information may be provided under a valid legal order or direction from a regulatory authority.
- Fraud Prevention: Information may be provided to relevant authorities for investigating suspicious or illegal activities.
Outside the cases mentioned above, ci77 does not share your personal information with any third party without your consent.
5. Cookies and Tracking Technologies
ci77 uses cookies and similar tracking technologies to improve the user experience. Cookies are small files stored in your browser.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform. Without these, the site does not work properly.
- Functionality Cookies: To remember your preferences and settings, such as language preference.
- Analytics Cookies: To analyze site usage patterns and improve services.
- Security Cookies: For fraud detection and account protection.
You can control or reject non-essential cookies by changing your browser settings. However, this may limit some functionality of the site.
6. Your Rights
As a user of ci77, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we have stored about you.
- Right to Rectification: The right to request correction of any errors in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
- Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
- Right to Opt Out of Marketing: The right to opt out of marketing communications at any time.
- Right to Data Portability: The right to receive your information in a structured and commonly usable format.
To exercise any of the rights above, contact us at: [email protected]
7. Protection of Minors' Information
ci77 provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we believe a user is a minor, we will immediately suspend their account and take steps to delete the relevant information.
If you learn that a minor has registered on ci77, please contact us immediately.
8. Data Transfers
ci77 operates technology infrastructure in various countries. As a result, your information may be transferred internationally. In such transfers, we ensure that your information is protected according to the standards described in this Privacy Policy. Data protection provisions are included in agreements with third parties.
9. Responsible Gaming and Data
ci77 is committed to responsible gaming. We use information about your gaming behavior to identify potentially problematic behavior and to provide support when needed. This information is never used for marketing purposes.
For more information about responsible gaming, please visit our Responsible Gaming page.
10. Marketing Communications
Based on your consent at the time of registration or later, ci77 may notify you by email about promotional offers, bonuses, and updates. You can withdraw from these communications at any time:
- By clicking the "Unsubscribe" link in the email, or
- By notifying our customer support team ([email protected])
Even if you opt out of marketing, important transaction and security notifications related to your account will continue to be sent.
11. Third-Party Links and Services
The ci77 platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third parties may have their own privacy policies, for which ci77 is not responsible. However, we ensure that our standards are maintained when sharing information with third parties.
12. Changes to the Privacy Policy
ci77 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or by posting a notice on the platform. Continued use of ci77 after a change will be taken as your agreement to the updated Policy.
The date of any policy change will always be noted at the top of this page in the "Last Updated" section.
13. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
After receiving your complaint, we will try to respond as quickly as possible and take appropriate action.
14. Applicable Law
This Privacy Policy is governed by applicable laws and regulations. ci77 follows international data protection standards and always strives to protect user privacy. For any disputes or uncertainties, please contact our customer support team.